What is rental discrimination?

Rental discrimination is the practice of refusing to rent a property to someone based on protected characteristics, most commonly because they receive benefits or have children. The Renters' Rights Act makes this explicitly illegal and gives local councils the power to fine discriminatory landlords.

Before the Renters' Rights Act, blanket "No DSS" (no benefits tenants) and "No Children" policies were widespread among landlords and letting agents. While courts had already found these practices to be indirectly discriminatory under the Equality Act 2010, enforcement was inconsistent and many landlords continued to use them.

The Renters' Rights Act makes this explicitly illegal. Landlords and letting agents can't refuse to rent to you, or treat you less favourably, because you receive housing benefit, universal credit, or any other welfare benefit. They also can't refuse you because you have children. Any clause in a mortgage or lease that requires the landlord to exclude benefit recipients or families is overridden by the Act and has no effect.

If you've been discriminated against, you can report the landlord or agent to your local council, which can issue a civil penalty. You can also make a claim under the Equality Act 2010 through the county court.

Frequently asked questions

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Can a landlord refuse me because I'm on benefits?

No, blanket "No DSS" or "No Benefits" policies are illegal. Landlords must assess every application on its merits. If a landlord or agent refuses you solely because you receive benefits, that's unlawful discrimination.
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Can a landlord refuse me because I have children?

No, refusing to rent to families with children is explicitly prohibited under the Renters' Rights Act 2025. Any clause in a tenancy agreement, mortgage, or lease that requires the exclusion of families is overridden by the Act.
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What should I do if I'm discriminated against?

Keep a record of what was said (ideally in writing or screenshot any messages), report the landlord or agent to your local council's trading standards team, and consider seeking advice from Shelter about making a claim under the Equality Act 2010.
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